Iron Bloom Maintenance Terms

These Maintenance Terms apply together with the Iron Bloom General Terms; both are incorporated by your signed Maintenance Agreement.

1. What the service is

1.1 One professional annual maintenance visit per maintenance year, performed by our qualified technicians, covering the inspection, testing, calibration, and servicing scope of the maintenance program for your Chamber model (part of your operations documentation).

1.2 Included with the service: software updates for the Chamber's control system, and remote diagnostic support during business hours.

1.3 A maintenance year is each 12-month period starting at Handover. After each visit you receive a written report: work performed, findings, and any recommended repairs with a cost estimate.

2. Fees

2.1 The annual fee is set in your Maintenance Agreement in two stages: the warranty-period fee (maintenance years 1–3) and the post-warranty fee (year 4 onward). During the warranty period, repairs of covered defects are handled under the warranty at no cost — the visit still happens every year; only the repair-cost allocation changes when the warranty ends.

2.2 The fee adjusts by 2.5% per year, compounding, from the second maintenance year of each stage.

2.3 We invoice the annual fee after the visit; payment within 30 days. The fee covers the visit itself (labour, travel, and consumable items routinely replaced during the visit). Repairs beyond the visit scope are charged separately (clauses 5–6).

3. Scheduling

3.1 We agree dates together; you give us at least 30 days' notice of preferred dates, and the Chamber must be out of clinical use during the visit, with access and utilities available and a trained representative present.

3.2 If a maintenance year is about to end with no visit scheduled, we remind you in writing. If the visit doesn't happen in the maintenance year: where that's on us, we perform it without undue delay at no extra cost and the annual fee isn't payable until we have; where it's on you (no scheduling despite our reminder, no access), the fee remains payable and we are not responsible for consequences of the missed visit.

4. Your routine duties

You perform the routine checks in the operations manual (daily/weekly/periodic), keep the operation and maintenance logs, use only approved consumables, have the Chamber operated only by certified operators, and report defects or unusual behaviour to us without undue delay. These duties are conditions of your warranty coverage.

5. Unscheduled visits (call-outs)

If something is wrong, contact us. We respond promptly — remote diagnosis first, on-site when needed, safety issues first. On-site call-outs are charged on time and materials at our applicable rates, quoted on request (labour minimum 4 hours per call-out, travel at documented cost) — except where the issue is a warranty defect, in which case the call-out is on us.

6. Parts and repairs

6.1 Parts and consumables are charged at our prices current at the time of order — and you always see the price before committing: consumables are ordered at the prices shown in our shop or quoted on request, and repairs always start with a written estimate (6.2).

6.2 For repairs beyond the annual-visit scope, we give you a written estimate first and proceed on your written approval — except in safety emergencies, where we may act immediately and inform you as soon as possible; emergency work without your approval will not exceed €5,000.

7. Only we service the Chamber

7.1 Maintenance, servicing, and repairs may be performed only by us or personnel we have authorized in writing. This protects the certification, safety, and warranty of the Chamber.

7.2 If anyone else works on the Chamber without our written consent, the warranty for affected components is void, and we may require an inspection at your cost before resuming service.

8. Term and renewal

8.1 This Agreement starts at Handover and runs in one-year terms, renewing automatically.

8.2 Either party may decline renewal with at least 4 months' written notice before the end of the current maintenance year. If you let maintenance lapse: future service is on a time-and-materials basis at then-current rates, response prioritization is not guaranteed (safety issues excepted), and missed maintenance can void remaining warranty coverage.

8.3 Termination for cause per the General Terms; accrued payment obligations survive.

9. Liability

The liability architecture of the Equipment Supply Terms applies, with our total liability under this Agreement capped at the fees paid for the current maintenance year.